Frequently Asked Questions

Question:  What is the turnaround time?
Answer:
Fuel pump turnaround time is roughly 1-2 days from received pump.  Water pumps are roughly 1-2 weeks. All of these timeframes are an average, if your pump is somewhat complex than it may take longer.

Question:  How do I send my pump to you?
Answer:
Please print out our packing slip here. and send to us at 120 River Rd., Rutland, MA 01543.  Make sure that you fill out the packing slip in its entirety so that we can contact you.  If you’ve completed the packing slip with payment information, you will receive an emailed receipt and your pump will ship out immediately.
Shipping Your Pump:
Be sure to package your fuel pump or water pump with protective packing materials such as bubble wrap, newspaper etc.  to avoid damage during shipping.  Rule of thumb-add 2-3” of packing material around your pump to ensure it does not end up on the mailroom floor.  It is also encouraged to insure your water pump or fuel pump in the event of a lost or damaged package (we suggest at least $300). Please be sure to enclose your completed packing slip.

Question:  How much will my rebuild cost?
Answer:
Our standard fuel and water pump rebuilds start at $100 + shipping and go up from there. If impellers, shafts, housing, etc. need to be replaced, we will call to review. All prices depend upon the complexity of the pump and the time needed to rebuild.

Question: How do I remove my fuel pump?
Answer:
The universal answer is very carefully especially if you have a type “A” pump 1931 an older. They are extremely brittle and usually fall apart in your hands. Every Car is a little different but most cars all you have to do is remove the 2 flange bolt and disconnect the fuel and vacuum lines.

Question: Can I buy just a diaphragm ?
Answer:
About 90% of the pumps we do you can’t simply install a new diaphragm, most must be reloaded. In addition some company’s’ will offer a reloaded diaphragm. Our costumers run into a huge dilemma that when they install reloaded diaphragms the diaphragm lasts about 20 minutes. This is because in the earlier days fuel was made of many different components which didn’t hurt rubber like gas does today. We make our diaphragms from a custom made material that is compatible with the 10% ethanol that is added in the gas today.

Question: What shipping company would you recommend?
Answer:
UPS is the best way to ship to us. Make sure you purchase insurance on your package in case of any lost or damaged parts.

Question: My water pump was just rebuild and it leaks?
Answer:
The first thing is to see if your pump has a big gland nut that contains packing. If it does, then you need to tighten it every now and then to seal the pump. If you don’t have a packing type pump try running the car for about 5 minutes and see if the leaking stops. The carbon seal needs to break in to seal perfectly some times.

Shipping Your Pump:
Be sure to package your fuel pump or water pump with protective packing materials such as bubble wrap, packing peanuts, newspaper etc.  to avoid damage during shipping.  Rule of thumb-add 2-3” of packing material around your pump to ensure it does not end up on the mailroom floor.  It is also encouraged to insure your water pump or fuel pump in the event of a lost or damaged package (we suggest at least $300). Please be sure to enclose your completed packing slip.For your convenience we have provided a packing slip which can be printed, filled out and included in your package.